Working With KHVS

DIRECT SERVICE RESPONSIBILITIES

• Respond immediately to requests for victim assistance from Police, Fire, EMS, Hospital emergencies and Self referrals by attending onsite or an alternate safe premise. On occasion, crisis assistance may be done by telephone.
• Provide emotional support and companionship, including answering questions and providing information that will help lessen the impact of the crisis for the victim.
• Provide practical assistance as needed. This may include transportation and/or accompanying victim to emergency services, e.g. shelter or hospital, making phone calls upon request or alternate arrangements as required, helping to secure premises and other similar tasks.
• Identify longer term needs by responding to victim's concerns and supply the victim with appropriate options and referrals to services in the community that will assist them in accessing resources for further assistance.
• Reporting to the Volunteer Coordinator or designate upon arrival at call and again upon completion of the call and arrival home.
• Completing client contact form and submitting it to the office within the next working day.
• Participating in the evaluation of the call and providing relevant information to the Volunteer Coordinator for client follow up.

OTHER DUTIES AND RESPONSIBILITIES:

• Ongoing participation in monthly training meetings and any other volunteer training events as scheduled.
• Reporting back to the Volunteer Coordinator or designate if a victim assistance call or assignment is particularly stressful for the attending volunteer. Individual attention or debriefing will be available to assist the volunteer in coping.
• Bringing to the Volunteer Coordinator's attention any inappropriate volunteer behaviour or victim complaint that could adversely affect the Kawartha/Haliburton Victim Services program.
• Responsible for ensuring pagers are in good working order.
• Completion of expense statement for mileage and out-of-pocket expenses. (with attached receipts)
• Complete annual self evaluation questionnaire and review same with Volunteer Coordinator.